Terms & Conditions
Welcome to Flower Delivery Dubai. By accessing this website and placing an order, you agree to the terms below. Please read them carefully. If you do not agree, please do not use our website or services.
1. About Us
Flower Delivery Dubai is a fresh-flower and gift delivery service based in Al Quoz, Dubai, United Arab Emirates. You can reach us any day from 9:00 AM to 10:00 PM on 058 522 3844 (call or WhatsApp) or by email at flowerdeliveryhelp@gmail.com.
2. Products and Availability
All flowers are fresh, natural products. Because blooms are seasonal and subject to daily market availability, the exact flowers, stems, colours, vase or wrapping you receive may vary slightly from the images shown. Where a specific flower is unavailable, we will replace it with flowers of the same colour and quantity, or with an arrangement of higher value. Product images are for illustration and should be treated as a guide.
3. Prices and Payment
All prices are listed in UAE Dirhams (AED) and include applicable taxes unless stated otherwise. We reserve the right to correct any pricing errors. Payment is taken at the time of ordering through our secure checkout. Your order is only confirmed once payment has been successfully received.
4. Orders and Same-Day Delivery
Orders placed before 10:00 PM are eligible for same-day delivery across Dubai. Delivery is free for orders over AED 200. Orders are prepared during our working hours (9:00 AM to 10:00 PM daily). Please see our Shipping & Delivery Policy for full details.
5. Damaged Flowers
Please check your flowers at the time of delivery. Any damage must be reported to our driver straight away, at the point of delivery, so we can arrange a free replacement or refund. Because flowers are perishable, damage claims cannot be accepted after the order has been received. Full details are in our Refund & Replacement Policy.
6. Accurate Information
You are responsible for providing a correct and complete delivery address, recipient name and contact number. We cannot be held responsible for a failed or delayed delivery caused by an incorrect address, an unavailable recipient, or an unreachable contact number. Re-delivery to a corrected address may incur an additional charge.
7. Cancellations and Changes
You may amend or cancel an order before it has been prepared and dispatched. Once an order is out for delivery, it can no longer be cancelled. To request a change, contact us as early as possible on 058 522 3844.
8. Intellectual Property
All content on this website, including images, text, logos and designs, is our property or used with permission and may not be copied or reused without our written consent.
9. Limitation of Liability
To the fullest extent permitted by law, our liability for any order is limited to the value of that order. We are not liable for indirect or consequential losses. Nothing in these terms limits your statutory rights under UAE law.
10. Governing Law
These terms are governed by the laws of the United Arab Emirates, and any disputes fall under the jurisdiction of the courts of Dubai.
11. Contact
Questions about these terms? Call or WhatsApp 058 522 3844, or email flowerdeliveryhelp@gmail.com. We are here every day from 9:00 AM to 10:00 PM.
